Setoria – Return & Refund Policy

At Setoria, we’re committed to delivering clarity, quality, and a refined experience with every order.
If something isn’t right, we’ll resolve it — simply, fairly, and without unnecessary hassle.

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✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact us within this timeframe
• The item is unused and in original packaging
• The item is damaged, defective, or incorrect

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🚫 Non-Refundable Items

We do not accept returns for:

• Items that have been used, damaged, or altered after delivery
• Items returned without original packaging
• Custom or made-to-order products
• Final sale or discounted items
• Products marked non-returnable at checkout

 

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Return Address: 

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📝 How to Request a Return

To initiate a return, please contact our support team with:

• Your order number
• A brief explanation of the issue
• Clear photos of the product and packaging (if applicable)

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🔄 Return & Refund Process

1) Review & Approval

Our team will review your request and may request additional details if necessary.

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2) Return Instructions

If approved, we will provide:

• Return address
• Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

• The item is defective
• The item arrived damaged
• The wrong item was delivered

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3) Refund Issuance

Once your return is received and approved:

• Refund will be issued to your original payment method
• Processing time: 5–7 business days (depending on provider)

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📌 Important Notes

• All returns must be pre-approved
• Items must be returned in original condition
• Shipping fees are non-refundable (unless item is faulty)
• Returns showing signs of use or damage may be rejected
• Excessive or suspicious returns may be declined

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💬 Need Help?

We’re here to assist you at every step.

👉 Visit our Contact Us page with any questions — our team will ensure your Setoria experience remains smooth, reliable, and refined 🥂✨